Terms and Conditions KOKO88 – Platform Usage Guide

Welcome to koko88. This platform is operated to provide online entertainment and gaming services. By accessing, registering for, or using any part of the koko88 platform — whether via the website or mobile app — you automatically agree to be bound by the terms and conditions stated in this document.

These terms constitute a valid and enforceable legal document. koko88 reserves the right to update or amend these terms at any time without prior notice, though we will endeavor to inform users via the platform of any significant changes.

To use the koko88 platform, you must meet the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Hold a valid, verifiable identity when requested by our KYC team.
• Not included on any list of individuals prohibited or restricted from using gambling platforms.
• Using the platform for personal purposes and not to represent third parties without written authorization.
• Not using a VPN, proxy, or any other method to conceal your actual location in order to bypass geographic restrictions.

Each user is permitted one active account only. Holding multiple accounts is prohibited and may result in suspension of all associated accounts along with forfeiture of any existing balances.

Koko88 supports a range of local Malaysia payment methods to make your deposit experience seamless. All transactions are processed through secure, encrypted channels.

• DuitNow & FPX: Direct transfer from a Malaysian bank account. Processed within seconds.
• Touch 'n Go (TnG): Via the Touch 'n Go eWallet linked to your account.
• GrabPay: Via the Grab app linked to your koko88 account.
• Boost: Use the Boost digital wallet for fast and convenient deposits.

Koko88 does not accept deposits from unknown or illegitimate sources. All funds deposited into a koko88 account must be from verifiable sources and must not be the proceeds of illegal activity. koko88 reserves the right to withhold or return deposits that raise suspicion without providing detailed reasons.

Withdrawals from your koko88 account are subject to the following terms and procedures:

• Withdrawals are only permitted to the same payment method or under the name of the same registered user.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Withdrawals are typically processed within 1–24 business hours depending on the chosen method.
• Koko88 reserves the right to request additional documentation for withdrawals exceeding certain limits.
• Bonus funds received must meet the wagering requirements before they can be withdrawn.

Should any unusual activity or withdrawal failure occur due to a technical issue, the koko88 customer support team is available 24/7. We advise users to avoid making withdrawals during scheduled bank maintenance hours.

Koko88 offers a variety of bonuses and promotions for new and existing users. All bonus offers are subject to the following terms and conditions:

• Each bonus has its own rollover wagering requirement that must be met before a withdrawal is permitted.
• Bonuses cannot be combined unless explicitly stated in the terms of the offer.
• Koko88 reserves the right to void bonuses if there is evidence of abuse or attempts to manipulate the system.
• Bonuses are only valid for the specified period; expired bonuses will be automatically forfeited.
• Not all games contribute equally toward fulfilling rollover requirements — contribution percentages vary by game category.

All games available on the koko88 platform use a certified Random Number Generator (RNG) system or are operated by professionally trained human dealers in the case of Live Casino. All games are designed to ensure fairness for every user.

• Game results are final unless a verifiable technical error has occurred.
• In the event of a technical disruption during gameplay, koko88 will assess each case fairly based on system records.
• The use of automated software or methods to play games is strictly prohibited.
• Wagers accepted after the set time limit may not be counted or will be voided.
• Koko88 reserves the right to void any game if there is suspicion of manipulation or fraud.

Koko88 users are expected to conduct themselves responsibly and respect all platform rules. The following are strictly prohibited:

• Fraud, identity impersonation, or submission of false information during registration or the KYC process.
• Colluding with other players to manipulate game outcomes for mutual gain.
• Using third-party software, automated bots, or scripts to interact with the platform.
• Attempts to hack, breach, or disrupt the platform's infrastructure or security.
• Use of offensive language, threats, or harassment toward support staff or other players.
• Transferring funds between user accounts without koko88 authorization.

Any violation of these rules will be met with appropriate action, including permanent account suspension or closure.

Koko88 takes the protection of users' personal data seriously. All information collected is used solely for platform operational purposes and is processed in accordance with Privacy Policy our detailed guidelines.

• User data is stored on servers protected by AES-256 encryption.
• All communications between devices and koko88 servers use SSL/TLS 1.3 encryption.
• Users are responsible for keeping their password and 2FA verification code confidential.
• Koko88 will never ask for your password via email, chat, or phone.

Koko88 reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Identity verification failed or evidence of false information provided during registration.
• Suspected activities involving fraud, money laundering, or other illegal conduct.
• User's own request to close their account or enroll in a self-exclusion program.
• Instructions from competent authorities in relation to legal investigations.

In cases of suspension due to a terms violation, koko88 reserves the right to withhold the account balance pending investigation. Users whose accounts are closed for terms violations are not eligible to open a new account.

Conversely, users who close their account by their own request may apply to re-register after a 30-day period, provided no serious violations occurred previously.

Koko88 is not liable for losses occurring under the following circumstances:

• Losses resulting from valid game outcomes that have been correctly processed by the system.
• Service disruptions caused by factors beyond koko88's control, such as the user's internet service provider outages.
• Unauthorized account access resulting from the user's failure to keep login credentials secure.
• Losses resulting from user actions that violate these terms and conditions.

In all circumstances, koko88's total liability to any user shall not exceed the user's net deposit amount in the 30 days prior to the claim.

Koko88 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Changes take effect immediately upon publication on the koko88 platform.

We will endeavor to notify active users of significant changes via in-platform notifications or their registered email. Continued use of the platform after amendments are published constitutes acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these terms and conditions or the use of the koko88 platform in general, please contact our customer support team, available 24 hours a day, 7 days a week.

Ways to reach us:

• Live Chat: Available on the koko88 platform and app — response time under 2 minutes.
• Email: [email protected] – response within 24 business hours.

For any formal complaint, we are committed to responding within 5 business days and resolving the issue within 14 business days from the date the complaint is received. If you are not satisfied with the resolution provided, you may refer the matter to the relevant authority under the applicable jurisdiction.